Our Commitment
FORTUNE 5 is committed to Responsible Gambling. We promote gambling as an enjoyable leisure activity and we believe that gambling can only remain this way, if you stay in control and gamble responsibly. However, we know that for some people gambling can stop being a harmless pastime and become a problem.
To assist you we offer a range of advice and account options to help you manage your gambling. These give you control of both the time and money you spend gambling.
Protecting Minors
It is against the law for those under the age of 18 to gamble and FORTUNE 5 takes its responsibility to prevent underage gambling very seriously. That’s why the confirmation of having reached the age of majority and the confirmation of date of birth are mandatory requirements during KYC verification.
The accounts of anyone under the age of 18 found to be gambling with FORTUNE 5 will be closed and any winnings will be forfeited.
If you suspect that someone under the age of 18 is gambling with FORTUNE 5, please contact Customer Support to report this.
Take a Break
Online gaming is a form of entertainment that shouldn't have a negative impact on a player’s life. To ensure gaming does not become a problem, FORTUNE 5 offers a Time-Out option to its players.
Time-Out allows you to close your account for a specified period varied from 24 hours to 2 years.
Once you begin your Time-Out, you will not be able to use your account for betting, although you will still be able to login to withdraw any remaining balance. It will not be possible to reactivate your account until your chosen period has ended.
Responsibility towards gambling issues
Most people play for pleasure. Moderate participation in games within their financial capacity is fully acceptable. However, for a small percentage of people gambling is not a form of entertainment, it is a challenge that must be considered seriously.
If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please contact our Customer Support Team for assistance. We take responsibility for such users by blocking their access to our products for their own protection.
What is the problematic game behavior?
A problematic game behavior is considered to be such behavior which interferes mode of life, work, financial position or health of a person or his family. Long participation in games is counter-indicative to such person as it can lead to negative consequences.
In what cases behavior of a person should be considered as dependence? It is necessary to underline that the diagnoses of game dependence can be qualified only by experts. The material presented on this web-page will help you to estimate and define your own game behavior.
The special hazard of addictions that are not associated with any substance is that it is very difficult to define the line between pleasure and addiction. Nevertheless, there are some diagnostic signals that may point out the existing problems. In the presence of at least five of the following symptoms, the likelihood of the severe dependence is high:
• The player is deeply involved in gambling - all his thoughts are only about the game.
• Deposit sum increases in course of time.
• Attempts to quit or control his participation in the games appear to be unsuccessful.
• Irritation and disappointment when limiting his participation in gambling.
• The game is a way to escape from problems or discomfort.
• The player tries to win back the lost amount.
• Lying about his playing behavior.
• Commits illegal acts.
• Spoils or breaks the relationship with family and colleagues.
• Borrows to participate in the games.
Rules for responsible gambling
We believe that gambling should always be an enjoyable leisure activity. Remembering these simple tips can help make sure your gambling doesn’t become a problem and you can enjoy the game without anxiety:
• Gambling should be entertaining and not seen as a way of making money.
• Bet sensibly and never chase your losses.
• Only gamble what you can afford to lose. Use Deposit Limits to manage the amount of money you spend.
• Monitor the amount of time you spend playing.
• Balance gambling with other activities. If gambling is your only form of entertainment think about whether you are still having fun.
• Take regular breaks from gambling. Gambling continuously can cause you to lose track of time and perspective.
• Don’t gamble when under the influence of alcohol or when you’re upset or depressed.
• Think about how much money you spend gambling. You can track your activity in your Online Account History.
To ensure you have access to the support you need, we offer information from independent resources that are available to provide free and confidential advice about any concerns you may have.
http://www.gamblersanonymous.org/ga
https://www.helpguide.org/articles/addictions/gambling-addiction-and-problem-gambling.htm
http://www.gambleaware.co.uk
If you feel you need help or have any other queries, please feel free to contact our Customer Support Team.